The Community Action Program Belknap Merrimack Counties Transportation Services operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the Community Action Program Belknap Merrimack Counties Transportation Services.
CLICK HERE to view or download a copy of the CAPBM Transportation Services Title VI Plan.
For more information on the Community Action Program Belknap Merrimack Counties Transportation Services’ civil rights program, the procedures to file a complaint, or to file a complaint, please contact Mobility Manager at 603-225-1989, (TTY 800-735-2964); email mobilitymanager@capbm.org or visit our administrative office at 2 Industrial Park Drive, Concord, NH 03301. For more information, visit www.concordareatransit.com
For transportation-related Title VI matters, a complaint may also be filed directly with the:
New Hampshire Department of Transportation, Attn: Shannon Aiton, Title VI Coordinator, PO Box 483, 7 Hazen Drive Concord, NH 03302-0483; 603-271-2467; TTY: 800-735-2964; titlevi@dot.nh.gov
Federal Transit Administration, Office of Civil Rights, Attention: Complaint Team, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE Washington, DC, 20590.
If information is needed in another language, contact our Mobility Manager at 603-225-1989.
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Title VI Complaint Procedure
The CAPBM Transportation Services’ Title VI Complaint Procedure is made available in the following locations:
☒ Agency and service websites: concordareatransit.com and capbm.org
☒ Hard copy in the central office
☒ Agency Title VI Plan
Any individual, group of individuals or entity that believes they have been discriminated against on the basis of race, color, or national origin by the CAPBM Transportation Services may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form.
Any individual having filed a complaint or participated in the investigation of a complaint shall not be subjected to any form of intimidation or retaliation. Individuals who have cause to think that they have been subjected to intimidation or retaliation can file a complaint of retaliation following the same procedure for filing a discrimination complaint.
A complaint must be filed with the CAPBM Transportation Services no later than 180 days after the following:
- The date of the alleged act of discrimination; or
- The date when the person(s) became aware of the alleged discrimination; or
- Where there has been a continuing course of conduct, the date on which that conduct was discontinued of the latest instance of the conduct.
Once the complaint is received, the CAPBM Transportation Services will review it to determine if our office has jurisdiction. A copy of each Title VI complaint received will be forwarded to the New Hampshire Department of Transportation within ten (10) calendar days of receipt. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.
The CAPBM Transportation Services has 45 days to investigate the complaint. If more information is needed to resolve the case, the CAPBM Transportation Services may contact the complainant requesting further information. The complainant has 30 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 30 business days, the CAPBM Transportation Services can administratively close the case.
After the investigator reviews the complaint, the agency will issue one of two (2) letters to the complainant: a closure letter or a letter of finding (LOF).
- A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed.
- A letter of finding (LOF) summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur.
If the complainant wishes to appeal the decision it must direct the appeal to the agency initially. The complainant has 10 days after the date of the closure letter or the letter of finding to do so. If there is outstanding concern, the appeal may be directed to the state DOT or FTA. The appeal process information will be included in the letter.
A person may also file a complaint directly with the: New Hampshire Department of Transportation, Attn: Shannon Aiton, Title VI Coordinator, PO Box 483, 7 Hazen Drive Concord, NH 03302-0483; 603-271-2467; TTY: 800-735-2964; titlevi@dot.nh.gov
Or
Federal Transit Administration, Office of Civil Rights, Attention: Complaint Team, East Building,
5th Floor-TCR, 1200 New Jersey Ave., SE Washington, DC, 20590.
If information is needed in another language, then contact Cindy Yanski at 603-225-1989 ext. 1210, (TTY 800-735-2964); email cyanski@capbm.org.
To download the complaint form, click HERE. For questions or concerns, please contact Mobility Manager, Concord Area Transit at (603) 225-1989 or TTY 1-800-735-2964. You may also send a letter to: CAPBM, Attn: Mobility Manager, PO Box 1016, Concord, NH 03302-1016.